Shipping Policy

Order Confirmation:

You will receive an order confirmation email as soon as you place your order. This means that we have received your order in our system and pre-authorized your payment. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment (within 10 business days). We will process the charges and submit the order for shipment.

“At Horizen Candle Company, we aim to provide you with the best shipping options, no matter where you are. Our daily mission is to deliver to customers across Canada and ensure that you deserve the highest quality levels of responsiveness at any time.”

Once an order has been submitted, you will be provided order status and shipping information and receive the tracking number (via email) once your order has been shipped.

Shipping Charges(Canada)

We offer free shipping across Canada.

We make every effort to dispatch your order as soon as possible. All orders are processed after they are placed.

Handling, Transit, and Order Cut-off Time for Canada.

Handling time: 0-3 days (Monday-Friday)
Transit time: 4-7 days (Monday-Friday)
Order Cut-off Time: 03.00 PM (GMT-07:00) Mountain Standard Time (Denver)

We ship all orders received by 03.00 PM (GMT-07:00) Mountain Standard Time (Denver)

on the same day. Orders placed after 3:00 PM, on weekends, or public holidays will be attempted to be processed the following business day.

You will receive a shipping confirmation email as soon as it has been shipped.

All shipping times are subject to weather delays. Horizen Candle Company

is not responsible for delayed deliveries due to weather.

For any questions on shipping, please contact Customer Service 5 days a week at Horizen Candle Company (+17809999355) and for international customers.

If your order has yet to arrive in the estimated delivery times, please contact our supporting team at info@horizencandlecompany.com.

Shipment processing time

Every effort is made to dispatch your order as soon as possible. Processing time is 0-3 business days (Monday to Friday). The transit time is approximately 4-7 business days but can be longer depending on the carrier.

You will receive a shipping confirmation email as soon as it has been shipped.

How do I check the status of my order?

Simply follow the below steps to check the status of your order: