We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please provide your order number and reason for the return.
To start a return, you can contact us at info@horizencandlecompany.com
Please note that returns must be sent to the following address:77EllingtonCrescent,St. Albert, Alberta, T8N4C6, Canada
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at info@horizencandlecompany.com
RETURN METHOD:
Your option to send us your return: By Mail
Obtaining a Return Shipping Label:
-
Defective products: Download and print a label. (Free return shipping)
-
Customer remorse: You are responsible for the return shipping cost.
Return Fees:
-
Defective products: free return shipping and no restocking fee.
-
Customer Remorse: You are responsible for the actual cost of return shipping and a no restocking fee.
Exchanges:
We accept exchanges. Please contact us for an exchange of the same item at info@horizencandlecompany.com.
Refunds:
Once we receive and inspect your return, we will notify you of the approval status. If approved, you will be automatically refunded to your original payment method within 10 business days. Please allow additional processing time by your bank or credit card company.
If 7 business days have passed since your return approval, please contact us at info@horizencandlecompany.com
Order Cancellation Policy
If the order is cancelled because of unavailability or any other reason, we will refund the full amount to the bank card.
Our contact information can be found below:
Company Name: Horizen Candle Company
Company Address: 77EllingtonCrescent,St. Albert, Alberta, T8N4C6, Canada
Phone: +17809999355
Email: info@horizencandlecompany.com
Company Alberta Registration Number: TN26601815
Contact Form For Questions: https://horizencandlecompany.com/contact-us/
Customer Service Hours: Monday - Friday (9:00 a.m. - 3:00 p.m)
Thank you for choosing Horizen Candle Company.