Horizen Candle Company uses Secure Sockets Layer (SSL) technology with 128-bit encryption to protect your sensitive information during online transactions. This includes encrypting your password and credit card number to ensure they are safe from unauthorized access. All forms on our website are secured with SSL to keep your personal information confidential.
Accepted Payment Methods
We accept the following credit cards:
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Google Pay
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Apple Pay
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Mastercard
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Visa
Payment Process
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Credit Card Charges: When you place an order, your credit card will be charged immediately.
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Billing Information: Ensure that your billing information matches the details on your credit card statement to avoid any processing delays
Payment Issues
If you encounter any issues during the payment process:
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Verify your payment details are correct.
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Contact your bank or credit card provider to ensure there are no issues with your account.
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Reach out to our customer service team at info@horizencandlecompany.com or +17809999355 for further assistance.
Currency
All transactions are processed in CAD. If you are using a different currency, your bank or payment provider may charge additional fees for currency conversion.
PCI Compliance
Horizen Candle Company adheres to the Payment Card Industry Data Security Standard (PCI DSS). This industry-wide standard ensures organisations that handle credit card information maintain appropriate security controls to minimise fraud.
Your Payment Information:
For your security, we only store the last four digits of your card number. We cannot access your full card number. When you complete a purchase, we can only see your billing information, shipping information, and order details.
Secure Browsing:
A secure connection is initiated when you begin your order. You can verify this by looking for a closed lock icon in your browser window (usually at the top or bottom). Additionally, the website address will change to "https://" when you are on a secure page.
Privacy Commitment:
We understand the importance of protecting your personal information. We do not rent, sell, or share your information with anyone. You can find more details about how we collect and use your personal information in our privacy policy.
Buyer Protection:
All products shipped through our drop shipping partners are covered by the same buyer protection standards. This ensures that you receive the same level of security and service for all purchases made on our website, regardless of whether they are fulfilled directly by Horizen Candle Company or through our drop shipping partners.
Our contact information can be found below:
Company Name: Horizen Candle Company
Company Address: 77EllingtonCrescent,St. Albert, Alberta, T8N4C6, Canada
Phone: +17809999355
Email: info@horizencandlecompany.com
Company Alberta Registration Number: TN26601815
Contact Form For Questions: https://horizencandlecompany.com/contact-us/
Customer Service Hours: Monday - Friday (9:00 a.m. - 3:00 p.m)
Thank you for choosing Horizen Candle Company.